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Terms of Service

Shipping. We ship on weekdays (Monday through Friday) all incontinence product orders are shipped within 48 hrs. Please allow 2-3 week processing and delivery time for all other products or items. Multiple purchases may not arrive on the same date.


 UPS will make several attempts to deliver products. If customer is not available to receive products and purchased products are returned to one of our warehouses, customers will be invoiced an additional 15% for processing a new shipment or a partial refund will be issued minus a 15% restocking fee.

 Our products are shipped via UPS and incontinence products will arrive in discreet packaging when available. We ship to valid U.S. street addresses only. Refused shipments without prior authorization from TriStar, will not be refunded.

We currently do not ship outside the continental U.S. Shipping exclusions include Alaska/Hawaii, US Protectorates, APO/FPO, PO Box

Product Availability. Depending on the volume of sales, if you purchase a product that is temporarily out of stock, it will ship when it becomes available. For purchases made on this web site that are processed through PayPal, any refund due will be issued to you through PayPal, who will then refund your credit card or checking account. Refunds from PayPal may take up to 30 days to appear on your statement.

Product Specifications. All product specifications to include descriptions and sizing, displayed on this web site are provided by the manufacturers. TriStar Medical Services, LLC cannot guarantee a product's specifications or compatibility and will not be held liable for any incorrect information given. Due to Manufacturer Product Updates: Product packaging and images may vary.

Returns. We offer a 15 day return policy for most products as long as the item(s) are unused, unopened, in original condition, with all original packaging, components, instructions, and warranty materials. You must notify us within 5 days of any product defects or order errors. We will arrange and pay for return shipping on any item that is defective or we shipped incorrectly. You are responsible for the cost of return shipping under any other circumstances and 15% restocking fee may apply.  All returns must have prior Return Authorization approval. A Return Authorization must be requested within 5 days after receiving the product(s). The RA number will prevent any further delay with the return process. Please remember to keep all the original packaging and documentation in the event that your item(s) need to be returned or exchanged. Due to Manufacturer Product Updates: Product packaging and images may vary. Returns are not accepted for variances in packaging. Refused shipments without prior authorization from TriStar, will not be refunded.

Best Price Guarantee. Price Matching: Shop with confidence! If you find the same item at another retailer for a lower price, TriStar will gladly match it.

If you find a lower online price (including shipping, handling and delivery) on an identical branded item with the same features, currently available from a competitor honoring its own online price and the item is currently available for sale and delivery in your area, TriStar will match that total price. Just print the ordering page, including shipping, handling and delivery, and fax or e-mail to TriStar Medical Services before your purchase with us. We'll invoice you directly with the best price adjustment.

The Guarantee does not apply to: offers that include financing, bundling of items, free items, pricing errors, mail-in offers, competitors' service prices, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items, special hour sale events and items for sale Thanksgiving Day through the Monday after Thanksgiving.


Sale Adjustment: If the item you purchased is reduced in price, we will happily accommodate a sale adjustment within 2 weeks from your order date.

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